Our Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Why we collect data
We collect information in order to provide you with the phone services you have specifically requested and to provide you with information regarding Equitalk services. You specifically authorise us to retain, process and use any data (including personal data as defined in the Data Protection Act 1998) for any purpose required or reasonably incidental to the provision of the Service.

When do we collect data & what data do we collect?
Information is collected when:

  • you join Equitalk or update your account (such as name, address and phone number)
  • you make a phone call, in order to bill you for the services you use (originating number, destination number, call start time, call end time)
  • we collect payment from you

We may use technology to track who you have been referred by. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. We will never collect sensitive information about you without your explicit consent.

Who do we share your data with?
We only share information with our suppliers in order to provide you with Equitalk services. The principal information we share with third parties is:

  • your phone number (to activate your account on the telephone network)
  • your payment details and history (in order to collect payment)
  • your wish to use the Service (including your wish for us to disconnect you from other similar suppliers)

We do not show your personal or payment details to anyone that you may have been referred by. The only information Referrers may see is their :

  • number of Level 1 Referrals
  • total number of combined Level 2, 3 and 4 Referrals
  • the total value of Referral Programme Credits they have earned

Access to data & accuracy of data
You have an obligation to provide us with up to date information about yourself (name, address, phone number, payment details and email address). The information we hold will be accurate and up to date but we rely on you to update any of your details if they change. You can check the information that we hold about you by logging in to Your Account at any time. If you find any inaccuracies you may correct the error or contact us and we will delete or correct it promptly.

Data security
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

Email communications
We will send a copy of your monthly statement to the email address you have provided us with once every month (before we collect payment). We will send you notification of any changes to Equitalk Terms & Conditions by email (as we are obliged to do by our Terms & Conditions). If you wish to have an Equitalk account, you may not Opt Out of receiving either of these emails (other than by closing your account).

From time to time we will email you with information about the Equitalk service that we believe you will be interested in. This may include special offers, news, promotions and changes to pricing. If you DO NOT wish to receive these emails you may opt out by sending us an email ( customer.service@equitalk.co.uk ) or by unchecking the Opt In option in Your Account. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.

Privacy questions
If you have any questions relating to privacy you may contact us by email at customer.service@equitalk.co.uk (we guarantee a personal reply within 24 hours, 365 days a year) or by freephone on 0800 651 1010 (Mon-Fri, 9am-5pm).