are committed to protecting your privacy. We will only use the information
that we collect about you lawfully (in accordance with the Data Protection
Why we collect data
We collect information in
order to provide you with the phone services you have specifically
requested and to provide you with information regarding Equitalk services.
You specifically authorise us to retain, process and use any data
(including personal data as defined in the Data Protection Act 1998) for
any purpose required or reasonably incidental to the provision of the
do we collect data & what data do we collect?
Information is collected when:
join Equitalk or update your account (such as name, address and phone
make a phone call, in order to bill you for the services you use
(originating number, destination number, call start time, call end
collect payment from you
may use technology to track who you have been referred by. This can
include using a "cookie" which would be stored on your browser.
You can usually modify your browser to prevent this happening.
We will never collect sensitive information about you without your
do we share your data with?
We only share information with
our suppliers in order to provide you with Equitalk services. The
principal information we share with third parties is:
phone number (to activate your account on the telephone network)
payment details and history (in order to collect payment)
wish to use the Service (including your wish for us to disconnect you
from other similar suppliers)
We do not show your
personal or payment details to anyone that you may have been referred by.
The only information Referrers may see is their :
of Level 1 Referrals
number of combined Level 2, 3 and 4 Referrals
total value of Referral Programme Credits they have earned
to data & accuracy of data
You have an obligation to provide us with up to date information about
yourself (name, address, phone number, payment details and email address).
The information we hold will be accurate and up to date but we rely on you
to update any of your details if they change. You can check the
information that we hold about you by logging in to Your Account at any
time. If you find any inaccuracies you may correct the error or contact us
and we will delete or correct it promptly.
personal information which we hold will be held securely in accordance
with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European
Economic Area) we will always obtain your consent first.
We will send a copy of
your monthly statement to the email address you have provided us with once
every month (before we collect payment). We will send you notification of
any changes to Equitalk Terms & Conditions by email (as we are obliged
to do by our Terms & Conditions). If you wish to have an Equitalk
account, you may not Opt Out of receiving either of these emails (other
than by closing your account).
From time to time we will email you with information about the Equitalk
service that we believe you will be interested in. This may include
special offers, news, promotions and changes to pricing. If you DO NOT
wish to receive these emails you may opt out by sending us an email ( email@example.com
) or by unchecking the Opt In option in Your Account.
We will not e-mail you in the future unless you have given us your
consent. We will give you the chance to refuse any marketing email from us
in the future.
If you have any questions
relating to privacy you may contact us by email at firstname.lastname@example.org
(we guarantee a personal reply within 24 hours, 365 days a year) or by
freephone on 0800 651 1010 (Mon-Fri, 9am-5pm).