Making Calls

Making Calls

Here are the most frequently asked questions – please check this list to see if we can help you immediately (and click on your question).

After I have opened my account, how do I make calls using Equitalk ?

What number do I dial to make calls via Equitalk ?

How do I know the calls I am making are going through Equitalk ?

Can I use Equitalk from my mobile phone ?

Which phones can I make calls from via Equitalk ?

What should I hear when I dial 1664 ?

Can I programme my memory buttons on my phone with 1664 ?

Can I use Last Number redial after dialing 1664 and a phone number ?

Can I stop other people in my house using my Equitalk account to make calls ?

How do I report problems making calls ?

I have been able to make calls successfully using Equitalk but can’t any more – what should I do ?

If I have two lines at home, can the family use both at once to make Equitalk calls ?

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Please click here if you have not found an answer to your question.

After I have opened my account, how do I make calls using Equitalk ?

After you pick up the handset, simply dial the code 1664 followed by the number you wish to dial.

For example, if you want to call 0207 123 4567 using Equitalk, dial 1664 0207 123 4567.

If you would like to request an Equitalk SmartBox (that automatically dials 1664 when Equitalk can give you the greatest savings), please send us an email at customer.service@equitalk.co.uk (with 'SmartBox Please' as the title).

What number do I dial to make calls via Equitalk ?

Every time you want to use Equitalk to save money on local, national, mobile, and international calls, simply dial 1664 then the number you wish to dial.

For example, if you want to call 0207 000 0000 using Equitalk, dial 1664 0207 000 0000.

How do I know the calls I am making are going through Equitalk ?

Every day we will update your account on the web site with the details of all the calls you have made in the previous day. (Sometimes these may be delayed).

To check the calls are going via Equitalk, select ‘Your Account’ from the main menu, enter your Account ID and password and select the option ‘Call Details’.

Can I use Equitalk from my mobile phone ?

No. If you join, we will let you know if and when we support calls from mobile phones.

Which phones can I make calls from via Equitalk ?

You may make calls from all of the BT lines that you have notified us of. You cannot make calls using Equitalk from cable company lines or mobile phones.

When you join you must fill in your main phone number. You may add phone numbers at any time by clicking on the menu item ‘Your Account’, entering your Account ID and password and selecting the option ‘Change Phone Details’ on the page ‘Managing Your Account’.

What should I hear when I dial 1664 ?

After dialing 1664, if your account is Active and running correctly, you will hear nothing (i.e. silence) and may dial the rest of the phone number. There is no need to pause after dialling 1664.

If there is a problem with your account (e.g. we have suspended it as you have exceeded your credit limit), you will hear a message, "Welcome to MCI Worldcom. Unfortunately your number is not registered…". You may check what the problem is by viewing the information on the web site by selecting the menu item ‘Your Account’.

Can I programme my memory buttons on my phone with 1664 ?

Yes, you can. You can programme the numbers as you would dial them (without the need for a ‘pause’).

Can I use Last Number redial after dialing 1664 and a phone number ?

Yes, you can.

Can you stop other people in my house using my Equitalk account to make calls ?

No. We are not able to stop anyone who has access to any of your phones (that you have set up in your account) dialing the code 1664 and making calls using your Equitalk account.

If you believe people are wrongfully making calls without your authorisation we strongly suggest that you restrict access to the phone(s) in question, remove those phone numbers from your account or close your Equitalk account. You are responsible for paying the bill for all calls made on the phones that you have set up in your Equitalk account until we are able to close the account for you.

How do I report problems making calls ?

To report the problem, please click here. Thank you for taking the time to report the problem. We will endeavour to investigate and resolve the problem as quickly as possible.

Problems with line quality should be reported within 24 hours. Please tell us your Account ID, the number you called from, the number you called, the time of the call and the nature of the problem.

I have been able to make calls successfully using Equitalk but can’t any more – what should I do ?

First check your account status by clicking on the menu item ‘Your Account’ and entering your Account ID and password. On the page ‘Your Account’ the Account Status should be ‘Active’. If not, there is a problem with your account and you will be told what to do to solve the problem.

If your account is ‘Active’ you may have a technical fault. Please click here to report the problem.

If I have two lines at home, can the family use both at once to make Equitalk calls ?

Yes, both lines can be used at once, even if they are in the same account and have the same number.

Make sure you have registered all the phone numbers you wish to make calls from. If you wish to register additional number, please click here to tell us. Please include your Account ID and the numbers you wish to register.

Please click here to return to the list of customer service topics.

Please click here if you have not found an answer to your question.