| Referrals |
| Here are the most frequently asked questions – please check this list
to see if we can help you immediately (and click on your question). How does it work ? What is a referrer’s Account ID ? Do I need to keep my Account ID secret ? Do you have anything I can use to help me make referrals ? How much money can I make / give to a good cause of my choice ? What are the advantages for the people I refer ? Do I, or the people I refer, have to make referrals ? How can I claim my referrals money ? What do I do if I want to raise money for an Affiliate (web site, charity, good cause, club etc) ? What do I do if I do not agree with the referrals credits calculated for my Account ? What information do you show about me to the person / Affiliate that referred me ? Do you have higher phone call charges to pay for the referrals programme ?
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How does it work ? When you join we issue you with an Account ID (e.g. PKW821). Ask people you refer to enter this ID when they join (in the box marked ‘referrer’s Account ID’). We give you £10 of free calls for each person you refer who gets connected to the Equitalk service (Carrier Pre Select). Everyone can refer as many or as few people as they like. There’s no disadvantage for the people you refer – they get cheap phone calls and they too can make referrals. Our prices are some of the most competitive in the market. We use the internet to reduce our costs and pass this saving back to you in the form of referrals credits. Back to top Back to Customer Service
What are the rules ? These are the key rules for individuals. If you represent an Organization, please click here to see the rules. We have some simple rules to make everything run smoothly :
If you would like more details, please check our Terms & Conditions Back to top Back to Customer Service
When do I get paid my credits ? It typically takes 2 weeks to connect a customer once they join. We send out statements around the middle of every month and will include £10 referral payment for every customer you have introduced since the last statement who has gone live on the Equitalk (CPS) service. We will show the referrals credits earned and reduce your phone bill. If your referrals credits earned are greater than your phone bill, we will transfer money to your credit / debit card or bank account before your next bill. Remember that we only transfer money to you in amounts greater than £20 – if we owe you less than £20 it will be rolled over for another month. Back to top Back to Customer Service
Who should I refer ? You can refer friends, family, work colleagues, customers, supporters – in short anyone you know who would like to save money on their BT phone bill. We can only accept applications from people who :
We insist that you do not harm Equitalk’s reputation by trying to refer people irresponsibly (e.g. by using Spam, junk mail or leaflets without appropriate licenses etc). We will close your account if you harm Equitalk’s reputation. Back to top Back to Customer Service
How do I know I am referring my friends and family / customers / supporters to a quality service with competitive prices ? Equitalk was started by the founders referring their own friends and family – it has been the guiding principle that Equitalk must aim to offer the best overall service in the market. To ensure a quality service, our partners include MCI (one of the world’s largest networks), Barclaycard Merchant Services (on-line financial services) and Omnicom (secure web infrastructure and billing systems). But don’t just take our word for it : John Farnhill, Fund Raising Manager, Sargent Cancer Care, "Having researched and rejected many affiliate programmes, we selected Equitalk as it is a quality service that is good for us and good for our supporters". Back to top Back to Customer Service
What is a Referrer’s Account ID ? This is the 3 digit and 3 letter Account ID we give you when you join (e.g. HTL187). You should give your Account ID to anyone you refer and ask them to enter it in the box marked ‘Referrer’s Account ID’ on the joining form. This allows us to track the referrals credits due to you. Back to top Back to Customer Service
Do I need to keep my Account ID secret ? No – you should give this to everyone you introduce. When the people you introduce join Equitalk they should enter your Account ID (in the box marked ‘Referrer’s Account ID’) and we will use it to track your credits. If you use email with a link to Equitalk to get your friends to join, your Referrer’s Account ID is automatically filled in. People may only access your account if they know both your Account ID and your password (which you should keep secret). Back to top Back to Customer Service
Can I change my Account ID ? No - this is given to you when you join and is used by our internal systems and to track referrals credits. Back to top Back to Customer Service
Do you have anything I can use to help me make referrals ? Yes – there are lots of tips and tools. Please click here to see them. Back to top Back to Customer Service
How much money can I make / give to a good cause of my choice ? We do not limit the amount of money you can earn. The amount you earn depends upon the number of people you refer and how likely the people you refer are to make referrals themselves. Back to top Back to Customer Service
What are the advantages for the people I refer ? You can share the benefits of Equitalk with the people you refer – you can all talk to each other for free, they get cheap phone calls and they too can make referrals. We work with world-class partners to provide a high quality service and our prices are some of the most competitive in the market. We use the internet to reduce our costs and pass this saving back to you in the form of referrals credits – you don’t pay higher prices. Back to top Back to Customer Service
Do I, or the people I refer, have to make referrals ? No – no one has to make referrals to join Equitalk or to benefit from cheap phone calls. Back to top Back to Customer Service
Can I refer a business ? You can refer small businesses, home workers, consultants, SoHo workers and anyone who wishes to join with a BT landline. We also support larger businesses. Please click here if you would like someone to contact you to sign up your business. Back to top Back to Customer Service
How can I claim my referrals credits ? You can chose any one of the following ways to claim your referrals credits :
You can select which you want when you join or at any time afterwards. The choice you have made at the time we calculate the bill (on or before 15th of each month) is what we use to decide how to give you your credits. Back to top Back to Customer Service
What should I do if I want to raise money for an Organization that I represent (charity, school, good cause, club, web site etc)? Your Organization should join Equitalk as an Affiliate and be issued with an Account ID. The Organization can then refer people (by publishing its Account ID). The Organization does not have to use Equitalk for its phone calls. There are no charges for an Organization to join. Please click here for your Organization to join Equitalk. Back to top Back to Customer Service
What should I do if I want to give my referrals money to an Organization (i.e. a good cause) that does not have an Equitalk Account ID ? The Organization would need to join Equitalk to raise funds by referring their supporters. If they join they will be given an Account ID which you can use as your referrer’s Account ID when you join. Back to top Back to Customer Service
What do I do if I do not agree with the referrals credits calculated for my Account ? To preserve people’s privacy we only show you the total number of people you have referred. Our billing and referrals systems are supplied by an ISO 9001 registered company and have undergone extensive testing. By agreeing to our Terms & Conditions you have agreed that the information held by our referrals tracking system is final proof of referrals credits due to you In the unlikely event of a manifest error, you may report it to us by clicking here and we will be happy to investigate it for you. Our decision is final. Back to top Back to Customer Service
What information do you show about me to the person / Organization that referred me ? The person or Organization that refers you only sees the total number of people they have referred and the total amount of credits they have earned. No personal information is displayed. Back to top Back to Customer Service
Do you have higher phone call charges to pay for the referral programme ? No – by using the internet to reduce our costs and by using the referral programme in place of expensive advertising we are able to offer some of the most competitive prices in the market. Back to top
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