| Opening My Account |
| Here are the most frequently asked questions – please check this list
to see if we can help you immediately (and click on your question). How soon can I use the service after opening my account ? What if I have several phone lines ? Should I use Equitalk to connect to the internet ? Is the only way to manage my account over the web ? Can I join and manage my account from my work PC and use the phone service from home ? Do you support business users ? What information do you collect about me and who do you share it with ? Do you have services outside the UK ? How do I know my details are secure ? Please click here to return to the list of customer service topics. Please click here if you have not found an answer to your question.
How soon can I use the service after opening my account ? We aim to have 95% of accounts active in less than 4 hours. In a small number of cases we may take longer. For example, the code 1664 is not unique to Equitalk and if you are already signed up with a telecoms company using this code, we will have to contact you to confirm you wish to transfer your existing account. From receiving your confirmation it may take us up to 5 days to move your account. We will advise you by email as soon as your account is opened with Equitalk. Back to top Back to Customer Service
What if I have several phone lines ? When joining you have the option to set up one phone number. If you wish to add further phone numbers, please click here to email us with those numbers (be sure to include your Account ID in the email). Back to top Back to Customer Service
Should I use Equitalk to connect to the internet ? We do not recommend that you use Equitalk to connect to the internet, as we do not have a local call rate. Back to top Back to Customer Service
Is the only way to manage my account over the web ? Yes. By using the web we give you control over your account and we reduce our costs. We pass the cost savings back to you in the form of lower phone bills and referrals credits. Back to top Back to Customer Service
Can I join and manage my account from my work PC and use the phone service from home ? Yes. You can join and manage your account from any PC that has access to the internet. You simply set up your home phone number as the phone from which you want to use Equitalk. Back to top Back to Customer Service
Do you support business users ? We support small businesses, home workers, consultants, SoHo workers and anyone who wishes to join up using their personal details (and credit / debit card) and is happy to dial the 1664 access code before each call. We also support larger businesses and can supply equipment which automatically routes calls from your phone system to Equitalk. Please click here if you would like someone to contact you to sign up your business. Back to top Back to Customer Service
What information do you collect about me and who do you share it with ? Please click here to view our Privacy Policy. Back to top Back to Customer Service
Why should I join Equitalk ? The best place to see the benefits we give you is on the Why Join page. Please click here. Back to top Back to Customer Service
Do you have services outside the UK ? Equitalk currently only serves UK customers (who may of course dial anywhere in the world from the UK using Equitalk). We are planning to extend this service to overseas markets and, if you are a member, we will inform you when these services are launched. Back to top Back to Customer Service
How do I know my details are secure ? Please click here to view our Security Statement. Back to top Back to Customer Service
Please click here to return to the list of customer service topics. Please click here if you have not found an answer to your question. |